Transformational Leadership Via Emotional Intelligence

Transformational Leadership Via Emotional Intelligence

Objective /Benefits

Objective /Benefits

Emotional intelligence brings a new dimension to leadership, transforming relationships for lasting impacts and outstanding results. As change belongs to daily business, leaders need to become resilient to change and influence others to follow them, hence a greater need for emotional intelligence.

Leading by fear does provide results on a short-term basis, at the expense of relationships. When the most critical skill needed for business relies on ability to adjust, it requires flexibility, audacity; creativity and trust, all these only coming when people feel motivated. Emotional intelligence is all about adjusting leadership to ensure greater motivation, gaining understanding, loyalty, dedication and leading to visible outcomes.
This program starts with going behind the scenes of our emotions, understanding the biological and neurosciences phenomenon, then raising personal awareness on our own triggers towards emotional outbursts. Moving from self to others, we uncover how to decipher behaviours and to find a common agreement on each person emotion, before moving forward together.

Emotional intelligence is a self-development tool, which will also prove most useful for leaders with different generations in their staff.
Beside IQ, leaders with high EQ turn their followers into motivated and dedicated staff hence all together get significantly improved outcomes, both tangible and intangible.
Learning Outcomes
  • Anticipate and avoid emotional breakdowns
  • Deal with people labelled as “difficult” team members
  • Manage and prevent conflicts
  • Leverage emotional information for better decision making
  • Communicate more effectively, even when stakes are high
  • Create a positive work environment and high team moral
  • Cast a vision for shared objectives, that attract, inspire and motivate
Assessment Criteria
  • Self-assessment questionnaire at the start of the program
  • Self-assessment questionnaire at the end of the program
  • Team Coaching and/or One on One Coaching – additional option
    - to develop and assist a team in reaching better collaboration
    - to sharpen personal leadership competencies, of which emotional intelligence
    - to better handle the implied stress of emotional outbursts, as well as to turn    difficult situations into growth opportunities
Program size
15 to 20 participants

Active learning
  • 30% theory limited to key messages, designed to be easily remembered
  • 70% practice to gain confidence and directly use newly strategies at work
Art as a powerful and proven way to
  • Dig into unleashed talents useful in leadership
  • Create interest via curiosity and turn the workshop as a pleasant learning experience with lasting memories
Teamwork for each participant to
  • Sharpen observation and listening skills for continuous improvement
  • Give & receive feedback to raise self-awareness and authentic relationships
  • Emerging, mid and senior leaders
  • People working in teams
  • Customer facing functions, either internally as Auditors or externally as Sales forces


Program Outline

Program Outline
  • Origins of the emotions, as per neurosciences
  • Typical pattern of human emotions
  • Emotional intelligence as a critical skill for Leaders
1. Self-awareness – “Why am I reacting this way?”
  • Raising awareness on each person’s own rigidities, fundamental key principles and motivations
  • Understanding one’s own triggers of emotional breakdowns
  • Getting familiar with the racket emotion as defined in transactional analysis
2. Self-management – “How would react the best version of myself?”
  • Decrypting the major emotions to turn them into constructive actions
  • Coaching practice to experience the significant benefits of handling emotions
  • Adjusting for external and internal factors, such as stress
  • Enhancing the expression of emotions
3. Social awareness – “Why are they reacting this way?”
  • Sharpening observation skills on others’ reactions
  • Identifying what relates to behaviour and what relies on identity
  • Strengthening emotional boundaries
  • Using emotions as a way to connect with others
  • Using emotions as a way to dig into one’s own potential
4. Relationship management – “What can we do best together?”
  • Understanding differing personal strategies to fulfil universal needs
  • Deciphering the underlying needs explaining reactions
  • Appreciating the consequences of different attitudes towards change
  • Choosing the most appropriate attitude to address a difficult situation
  • Harnessing the energy of conflict for collaboration
  • Practicing non-violent communication to boost resilience
5. Transformational Leadership
  • Creating a positive working environment that leverage on each person’s potential
  • Crafting a shared, attractive & inspiring vision,
    translated into SMART-PCP goals
  • Clarifying expectations with straight-forward model
  • Practicing validation as a way to inspire others, foster initiatives, enrich cohesion and relationship to gain resilience and recognition 


Marianne Dupuis

Certified Executive Coach 
Training Facilitator
Professional Speaker

Marianne Dupuis embraced an international career for 18 years in Kyoto, Kuala Lumpur, France and in Luxembourg for major companies such as Ajinomoto, Credit Lyonnais, Pricewaterhouse Coopers, Ernst & Young and the Central Bank of Luxemburg.

Highly invested in the financial sector, she held several positions as project manager, auditor - both internal and external - as well as risk manager, guided by a strong sense of ethics and seeking for constant improvement coupled with lasting human development.

Besides handling with the stressful conditions inherent to these job assignments, Marianne led multi-cultural international teams with very different perspectives, rhythms and languages. She also reported very frequently to top management leaders on risk matters and strategical decisions to be taken. Hence, Marianne had many real life opportunities to manage teams on projects of different size, among which the launch of a central bank museum or the selection of integrated IT solutions.

Once certified with honors as a Coach, Trainer and HR consultant from the Institute of Applied Neurosciences in Paris, Marianne was well equipped with coaching techniques to help defining needs, expectations, to assist in finding solutions and refining goals, as well as to keep motivation alive. She mostly uses well-recognized techniques, such as NLP reframing, Transactional Analysis behavioral adjustments, Emotional Intelligence empathy or Non-Violent Communication, even at work, in rather traditional environments such as financial institutions.

In her programs, Marianne additionally uses artistic techniques and artworks, as a meaningful detour for self-development, awareness, creativity, fun and authenticity. Some programs, such as emotional intelligence or resilience to stress also enable her to use the Emotional Freedom Technique as well as guided imagery.

Marianne makes a point at using these techniques to create a unique experience for each group of participant. She also incorporates the current issues that the participants are facing and lead them to resolve these challenges during the program. Not only do participants practice on their own material and can straight-away apply at their desk, but that also demonstrates them how methodologies really work and give them confidence that they can get lasting results, worth their engagement.

Marianne loves sharing her knowledge and skills with participants, as she is passionate about human growth and development. She ensures that each of them leaves the program motivated to use the content presented, for lasting results and significant impact at work.

Some of the prestigious clients that Marianne had the honor to serve in their growth:

  • in Malaysia: Employee Provident Fund/KWSP (national employee pension fund), HASIL (national tax board), Time (telecom provider), WITC (work in the city network), RHB (major retail and investment bank), Alcatel-Lucent (telecom provider), MARDI (ministry of agriculture and sustainable development), MyClear (national clearing house), Airbus (international aircraft constructor), BSN Prudential (insurance), Scope International (bank operations).
  • in Europe: AnniversaireCreatif, Central Bank of Luxembourg, Arthur Andersen, PriceWaterhouseCoopers, Ernst & Young

As an experienced certified Coach, Marianne also supervises and mentors professional Coaches. She is a founding and active member of the Association of Coaching Supervisors and Mentors in Malaysia. Marianne has been coaching people from Luxembourg, Italy, Portugal, Ireland, Malaysia, France, Poland, Egypt and the United States. Hence, she constantly applies international best practice standards.