Interpersonal And Communication Skills

Interpersonal And Communication Skills

Objective /Benefits


WORKSHOP OVERVIEW

To achieve success, technical professionals must have strong and flexible interpersonal and communication skills training in addition to their competencies and abilities. 
Whether you’re an IT professional, engineer, scientist or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This workshop will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.


WORKSHOP OUTCOME

Upon completing these two (2) workshop, participants should be able to:
> Recognize and manage differences between you and nontechnical professionals 
> Deliver clear messages to nontechnical professionals 
> Apply verbal and nonverbal techniques to build shared understanding 
> Strategically apply interpersonal techniques to enhance relationships and achieve performance goals 
> Develop active listening skills that promote better work relationships 
> Get your points across in diverse communication contexts 
> Use influencing skills to complete projects faster and grow your reputation 
> Be able to productively manage conflict 

 

 


Program Outline

WORKSHOP OUTLINE

Day 1
Module 1: Identifying differences between technical and nontechnical professionals 
> Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals 
> Understanding the impact of generational characteristics on interpersonal skills within and outside of technical areas 
> Analyzing your own work situation based on interpersonal needs and expectations 

Module 2: Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
> Distinguishing communication style preferences to better understand and influence others 
> Determining your personal interpersonal styles with the  enhance knowledge and skills 
> Identifying the strengths and limitations of your interpersonal
> Using behavioral clues to determine others’ personal styles 
> Describing how to more effectively work with other styles 

Module 3: Strategically Applying Interpersonal Skills and Techniques to Enhance Relationships
> Differentiating between verbal and nonverbal interpersonal skills and communications 
> Assessing your own nonverbal traits and developing an improvement plan 
> Identifying criteria for establishing trust and building credibility 
> Using a communication model to conduct more effective conversations 

Day 2
Module 4: Developing Active Listening Skills to Promote Better Work Relationships
> Recognizing the role of listening in effective interpersonal skills 
> Knowing when and how to acknowledge emotions and ideas 
> Applying effective listening techniques to own work situations 

Module 5: Communication Strategies to Help You Achieve Your Goals
> Determining when to use open and closed-ended questions 
> Demonstrating and applying the effective use of informing, directing and criticizing 

Module 6: Productively Managing Conflict
> Using and applying the AEIOU model to assertively build shared expectations 
> Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument 
> Developing an action plan to apply these techniques to your own work situations

Module 7: Coaching Window and Wrap- Up 

Profile


TRAINER PROFILE - HANIFFAH MARIATI

HaniffahMariati Mohamed hasalmost 35 years of training experience and wide exposure fromworking with the Media, Academia, a Non-Governmental Organization, a multi-national organization, a Management and Consulting firm and finally as a freelance trainer and consultant. Her forte is in training and development and language training.
Haniffah has been a fulltime freelance trainer and consultant from 2006 until to date. Clients vary from Government Agencies to GLC’s and Multi-national Organizations. The main areas she trains in include Communication Skills, English Language, Customer Service, Interpersonal Skills, Presentation Skills, Executive Development and Leadership Development.
Some English Language teaching programs she has undertaken include those for  Petronas Leadership Centre (PLC), Institute Jantung Negara (IJN), Syarikat Perumahan Malaysia Berhad (SPMB), Syarikat Percetakan Negara Bhd (SPNB) and ProEightSdnBhd to name a few.  At PLC she taught English to new recruits from Iraq who joined a Petronas subsidiary with minimal knowledge of English and also to staff of a Petronas Japanese business partner, JAPEX who were assigned to work in Iraq. This involved using a language teaching software (DynEd). She also designed, developed and delivered the programs for all the other clients with a team of English language specialists.
Current clients include Technology Park Malaysia, Malaysian Automotive Institute, Syarikat Perumahan Malaysia Bhd,  Institute Jantung Negara (IJN), ProEight (Offshore Engineering firm) to name a few. 
Haniffah is also a Certified Trainer in Integrative Management (DDI), Frontline Leadership (Zenger Miller) and holds a Certificate in Training Practice (CTP), from the Chartered Institute for Personnel Development (CIPD-UK). She has trained in Japan, Singa¬pore, Thailand, Brunei and Indonesia not to mention the various states in East and West Malaysia. She received initial training in Japanese Studies at the Tokyo University of Foreign Studies on the “Mombusho” Japanese Government Scholarship.  She was employed by NHK Japan as a part-time announcer for the International Division (Radio Japan) for 8 years.  She also taught English part-time to Japanese working adults at the International Business School (IBS) in Roppongi, Tokyo for 2 years.Haniffahserved TV3 for 10 years, 9 years of which was in the Human Resource Department.  She set up the training unit and headed training in TV3 before being tasked to set-up Akademi TV3 a 100% owned TV3 subsidiary. She was made the first Principal of the academy and where she served for 2 years. Her passion for training and development compelled her to embark as a freelance trainer.
The wide exposure in various fields and industries both locally and abroad plus her specialization in learning and development not to mention her passion for training are of enormous value to any assignment Haniffah takes up, especially towards helping people learn and perform.