Communication And Relationship In The New Millennium

Communication And Relationship In The New Millennium

Objective /Benefits


If you have ever had a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management.  
This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity. 
Communication And Relationships In The New Millennium focuses on the following areas:
•    Communication
•    Contribution
•    Leadership
•    Relationship building
•    Communication tools


After completing the training, you should be able to: 
•    Understand and employ the communication process effectively
•    Improve your personal style of communicating
•    Develop the power of perspective
•    Use various communication strategies effectively
•    Prevent costly miscommunication
•    Build relationships easily


To change your direction, shift your thinking.
However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf? 
Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.
Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.
In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments. 


Program Outline


Day 1:
Module 1: Overview
•    Context setting
•    What is communication to you
•    The Communication Staircase model
•    Our worldview
•    Barriers to communication

Module 2: Interpersonal Communication
•    Building credibility
•    The 4 Quadrant Communication Model
•    Identifying your personal style of communicating
•    Developing your style towards effective relationship building
•    Shifting into positive action

Module 3: Overcoming Challenging Situations
•    Bad News Bears
•    Gossip Mongers
•    Drama Kings and Queens
•    Chicken Littles
•    The Victims
•    Bullies, Back-stabbers and Bastards

Module 4: Key Pillars In Communication
•    Active listening
•    The 5 techniques in active listening
•    Discovery questioning
•    The 5 types of questioning
•    The 3 techniques in discovery questioning

Day 2:
Module 5: The Principles Of Influence
•    Reciprocation
•    Scarcity
•    Authority
•    Consistency
•    Liking
•    Social proof

Module 6: The Leader In You 
•    Language as an access to power
•    Speech acts
•    The 4 Characteristics of a leader
•    The 6 Distinctions of a leader  
•    Case studies

Module 7: Relationship Management
•    Scarcity vs abundance
•    4 levels of relationship experience
•    The WOW factor
•    Creating a relationship commitment contract
•    Coaching performance

Module 8: Coaching Wisdom
•    Coaching and mentoring
•    The art of feedback
•    Recognition and acknowledgement
•    Digital age communication etiquette
•    The secret of a great communicator



Philip, who has over 25 years’ corporate and entrepreneur experience, holds a Master of Management joint degree from The Wharton School, J.L. Kellogg Graduate School of Management and Chulalongkorn University (Thailand). He also graduated recently from Ken Wilber’s Integral Institute, USA and is a member of the International Coach Federation.
Armed with his vast experience in corporate management and entrepreneur experience, Philip’s training scope covers coaching, leadership, sales, transformational mindset change and team performance. In sales, he focuses on communication, negotiation and presentation. He brings to his audiences his passion and energy together with a potent mixture of delivery styles in his trainings which include experiential learning, meta-coaching, neuro-semantics and psychodynamics.
Philip was the director of leadership programs in AsiaWorks, Asia’s leading large group awareness training (LGAT) company before moving on to manage his own business in consulting, training and coaching. During his term in AsiaWorks, he has designed and conducted numerous leadership coaching and team-building programs for thousands of individuals and corporations. Over the last few years, his audience for training, coaching and development programs includes 3M, AffinBank, AIG, Alcatel, Alliance, AmBank, Ascott, ASTRO, BASF, BOH, Coway Woonjin, Curtin, Daikin, Dell, DHL, FedEx, Fuji Xerox, Great Eastern, GSK, HP, Hilton, Honda, Huawei, IBM, Ingram Micro, INTi, IOI, IPSOS, ISKL, JOS, JTI, MayBank, MEASAT, Monash,, Nokia Siemens, Novartis, OCBC, Olympia College, ON Semi, Oracle, Parkson, Petronas, Pfizer, Philips, POS, RHB, Royal Bank of Canada, Samsung, SAP, Sapura, Sharp, SEGi University, SenQ, Sime Darby, SONY, SCB, ST Micro, Starbucks, Starcom Mediavest, Sunway, Swift Haulage, Taylor’s, Tasek, Telekom, TNB, TNT, Top Glove, Toshiba, U Mobile, UCSI, UMW and UOB. Some of his major international audience includes PT Diamond, PT Tigaraksa Satria and PT Huawei Tech in Indonesia, SPRING, NCS and SingTel in Singapore, VISA and MasterCard in Vietnam as well as Associated British Food in Thailand.
In 2007, Philip was elected into office of The AsiaWorks Foundation. The following year, he was assigned as an external coach to The Brand Laureate Group of Companies. He was made an associate of the Vietnam Consulting Group in 2009. In 2011, UCSI appointed Philip as an integral part of its team of elective trainers for their internal faculty trainings and external corporate projects. 
Philip is an active community advocate and works in partnership with numerous NGOs in Malaysia and China to create a positive difference in the community he lives in. As part of his personal social responsibilities, he offers his services to conduct teambuilding trainings for various NGOs each year. He is particularly passionate about children and contributes his time and expertise extensively to orphanages and foster homes in his community. He resides in Malaysia and China and finds great joy spending time with his wife and three children.